OpenAI says agents dominate EU enterprise use
OpenAI says agentic tools now make up more than half of AI use among its EU enterprise and business customers, an early, self-reported sign that European adoption is moving past chat assistants.
OpenAI has published a post titled "The EU's next chapter in AI is agentic." In it, the company says Europe has entered "a new era of AI, with tools that can carry out tasks for people."
The post gives two adoption figures:
- More than half of AI use among OpenAI's EU enterprise and business customers now involves these task-performing tools.
- The number of small business users across the region has grown 8x.
Both numbers come from OpenAI and cover only its own customers. The post doesn't say what period the 8x growth covers, what the starting number was, or how "use" is measured (for example, by sessions, tokens, or active users). It also doesn't say which products count as agentic, and nothing in the material provided breaks the figures down by country or sector.
OpenAI frames the numbers as a sign that adoption still has room to grow. "There is still plenty of room for AI use to grow across the EU," the post says, adding that "giving people the tools, skills and confidence to use AI well will help build stronger businesses and growing economies, with benefits felt across Europe."
The material provided doesn't name the person behind the statement and doesn't announce any new product, partnership, or policy proposal. It reads as a positioning piece aimed at European businesses and policymakers rather than an operational update. The figures are worth noting as a rare data point on how enterprises use agents, but no one outside OpenAI has verified them.