OpenAI and ServiceNow expand enterprise partnership
OpenAI and ServiceNow are widening their January partnership with a ChatGPT integration and planned Codex, security and voice tools, but most of the new capabilities are not due until 2027.
OpenAI announced an expanded partnership with ServiceNow. The deal puts more OpenAI models and agents into ServiceNow products and connects ServiceNow workflows to ChatGPT and Codex. It builds on an agreement the two companies announced in January. No financial terms were disclosed.
The part available now is a ServiceNow MCP plugin in the OpenAI marketplace. It brings ServiceNow business context and workflow actions into ChatGPT. OpenAI's example is an IT staffer who finds similar incidents, assesses the risk of a change and updates a ServiceNow record without leaving the chat. Customers connect their own ServiceNow instance and choose which capabilities to expose. ServiceNow's Action Fabric applies each organization's existing business rules and permissions. ServiceNow is also previewing interactive experiences inside ChatGPT, such as on-call incident triage.
Planned work covers three areas:
- Application development: a Codex integration in ServiceNow's AI Workflow Factory, expected in 2027. OpenAI models will also power ServiceNow's Build Agent and Autonomous Engineer.
- Cybersecurity: a joint product for investigating vulnerabilities and coordinating fixes. Early access is expected in January 2027, with general availability in Q2 2027.
- Voice: an OpenAI-powered way to describe AI use cases aloud in ServiceNow's Super Intelligence Control Tower, expected in Q1 2027.
Enhanced MCP plugin capabilities are expected by the end of 2026.
Internally, ServiceNow plans to give all employees access to ChatGPT Work and Codex, not just its engineers, and to use OpenAI tools in its own security work. OpenAI says it is also using ServiceNow workflows in its operations.