ElevenLabs launches outbound Campaign Manager
ElevenLabs has added Campaign Manager to its ElevenAgents platform, so voice agents can now run multi-touch outbound campaigns with retries, carried-over context, analytics and do-not-call controls, not just single calls.
ElevenLabs announced ElevenAgents Campaign Manager, an orchestration layer for outbound campaigns built on its existing voice-agent product. Teams give it a contact list and a target outcome, such as a qualified lead or a confirmed appointment. The agent then calls contacts within set hours and carries context from one interaction to the next. Depending on how each call goes, it retries later, books a requested time, or moves to another number or another person on the account. It stops once the outcome is reached or the contact asks it to.
The company says the product was in beta with customers in insurance, banking and ecommerce. Uses included working through an insurer's daily lead list, qualifying credit-card prospects for a European bank before passing them to relationship managers, and following up on abandoned orders.
For oversight, each campaign shows a funnel from enrollment to outcome. Each contact gets a decision timeline that logs what the agent did and why. Cases the system shouldn't guess about go to a needs-attention queue, and all of it can be exported to CSV. Compliance controls include:
- calling windows set per campaign
- attempt limits, with a separate cap on callbacks
- per-campaign do-not-call lists that update immediately
- configurable disclosures at the start of each call
Campaign Manager works with existing ElevenAgents agents and phone numbers, as well as existing guardrails, AI-agent detection and transcript redaction. Contacts can be enrolled by CSV upload or through the API. It currently supports phone calls, WhatsApp voice and WhatsApp messaging, and ElevenLabs says email and SMS are "coming soon." It is available now under Campaigns in the Agents sidebar. ElevenLabs did not disclose pricing.